Refund Policy — CatchNumber Credit Packs

Effective Date: September 5, 2026

CatchNumber provides reverse phone lookup reports that help you identify unknown callers, scammers, and suspicious activity. Please read this policy carefully before making a purchase.

Credits are sold in one-time packs. There is no subscription, nothing renews, and there is no billing period to cancel.

1. Unused packs

An unused pack can be refunded in full within 14 days of purchase, provided no full report has been run against it. Contact us with your order number and we will return the payment to the original method.

2. Partly used packs

Once a credit has been spent, the search has been performed and paid for on our side, so spent credits are not refundable. Any remaining unused credits from a pack bought in the last 14 days can be refunded pro rata.

3. Completed reports

Because reports are delivered immediately and the underlying searches are billed to us the moment they run, a completed report is final. This includes reports you have opened, downloaded, or reopened from their link.

4. Reports that returned little or nothing

Results vary with what the data sources hold. We do not refund reports that return limited or no information, as this reflects the data linked to that number rather than a failure of the service — the search was still performed across every source.

If you believe a report failed for a technical reason rather than a lack of data, contact us with the report link. We will review it and restore the credit where we got it wrong.

5. Service not delivered

If your report was not generated, or you did not receive the credit code you paid for, notify us within 72 hours of purchase. We will either re-run your search at no extra cost or issue a full refund if we cannot fulfil it.

6. Duplicate or unauthorized charges

We will issue a full refund where:

You were charged more than once for the same pack, or
You were charged without your consent through a system error or billing mistake.

7. Chargebacks and disputes

Filing a chargeback before contacting us may result in the suspension of your credit code. Nearly every billing problem is faster to fix directly, so please reach out to support first — we would rather refund you than argue with your bank.

8. How to request a refund

Reply to your order email, or contact us quoting the order number and the email address used at checkout. Refunds are returned to the original payment method and typically settle within five business days.

9. Contact

For refund-related questions, email support@catchnumber.com. See also our Terms of Service.