Privacy Policy

Effective Date: September 5, 2026

CatchNumber (“we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and safeguard the information you provide or that we collect through our website and our related tools and services.

1. Information We Collect

a) Information you provide

  • Lookup data: the phone numbers you submit and the reports returned for them.
  • Contact data: name, email, or phone — only if you voluntarily submit it.
  • Purchase data: the billing email address needed to send your credit code and order confirmation.
  • Support inquiries: details submitted through email or our contact form.

b) Automatically collected data

We collect limited technical information such as:

  • IP address
  • Browser type and operating system
  • Device identifiers
  • Pages visited and time on site
  • Referral URL
  • Cookies or similar technologies

c) Data from public sources

Our phone lookup tool gathers information from:

  • Open government and commercial datasets
  • Spam and scam reporting services
  • Public websites and public profile pages
  • Third-party data aggregators

2. How We Use Your Information

  • To provide and improve our phone lookup service
  • To store submitted numbers and their results, so a report can be reopened from its link and a repeat search does not spend a second credit
  • To deliver credit codes, order confirmations, and support responses
  • To enforce rate limits and monitor for fraud and abuse
  • To analyze usage patterns and improve our tools
  • To comply with legal obligations and protect our rights

3. Cookie Policy

We use cookies and analytics tools to improve performance and understand how the site is used. Cookies also remember your credit code and the search you were running when you check out, so your report is waiting for you when you return. You may disable cookies in your browser settings, though this will affect site functionality.

4. Sharing of Information

We do not sell your personal information. We may share limited data:

  • With trusted service providers (hosting, analytics, payment processing, legal)
  • With the data providers who fulfil lookups — they receive the number being searched, but not your identity
  • When required by law or legal process
  • To investigate misuse or prevent harm
  • In the event of a company reorganization or sale

Payments are handled by our checkout provider. Card details never reach our servers.

5. What We Do Not Do

We do not sell your search history. We do not build advertising profiles from your lookups, and we do not tell the owner of a number that it was searched.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Request deletion of your personal information
  • Correct or update your data
  • Object to certain types of processing
  • Opt out of marketing communications

To exercise your rights, contact us at support@catchnumber.com with your order number where relevant. Some records must be retained where the law requires it.

7. Data Security

We take reasonable precautions to protect your information using secure servers, encryption in transit, and access controls. However, no system can be guaranteed 100% secure.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and our Terms of Service require you to be 18 to use them. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us to request deletion.

9. International Users

Our servers and service providers may be located in countries other than your own. By using the service, you understand that your data may be transferred to and processed in those countries, which may have different data protection rules than your jurisdiction.

10. Data Retention

We retain personal data only as long as needed to provide our services or meet legal obligations. Cached lookup results expire automatically. Order records are kept as long as tax and accounting rules require.

11. Do Not Track Signals

Our site does not currently respond to “Do Not Track” browser signals. However, we honor user choices made through cookie banners and consent tools.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page and reflected by the “Effective Date” above. Material changes may also be notified by email.

13. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at support@catchnumber.com.

14. Not a Consumer Reporting Agency

CatchNumber is not a consumer reporting agency as defined by the Fair Credit Reporting Act. Reports may not be used to make decisions about employment, credit, housing, tenancy, or insurance.